Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. This is using a direct DP to DP cable. The dock comes with four high-speed USB 3. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Flag Post; Product: EliteBook 8460p Operating System: Microsoft Windows 7 (64-bit) I've connected my new HD monitor through VGA without any issues. † The opinions expressed above are the personal opinions of the authors, not of HP. I powered-up my monitor & notebook (with notebook lid open in case I had to update drivers, enable something, etc). For the best results we recommend you use our download and install assistant. Already have an HP account? Please verify your product is powered on and connected, then try again in a few minutes. Please use the product number and serial numbers of the new product to validate warranty status. This product has been exchanged for a new or refurbished product. Please try again. How does HP use product data collected with this service? HP EliteDisplay E231 23-inch LED Backlit Monitor has diagonal viewable area display with 1920 x 1080 resolution, plus full-screen support for lower resolutions; includes custom scaling for maximum image size while preserving original aspect ratio . Fix and resolve Windows 10 update issue on HP Computer or Printer. © Copyright 2020 HP Development Company, L.P. In some cases, it can even damage the GPU. - edited However, when I connect my ZBook to the adapter without being connected to the docking station the EliteDisplay does not work. Modify your browser's settings to allow Javascript to execute. I have the latest intel video driver for windows 10 according to windows update. EliteDisplay E273q, HP USB-C Docks - Monitor Does Not Work Properly When Connected by DisplayPort. This can result in your GPU behaving erratically when trying to power up. This process can take several minutes depending on the number of warranties being checked. Displayport not working ‎01-04-2017 03:31 PM. I then I checked the cabling; Brand new DisplayPort dongle...fairly new HDMI cable... so i reversed the HDMI cable, tried another cable... Hope this helps...this  is just from ME and not HP. I did not find any setting in the BIOS or any Windows 10 Display control to enable the DP or alternate monitor. Solved! Part 4: Bora Bora - Vanuatu, Laura Dekker, youngest to circumnavigate the world singlehandedly - Duration: 20:15. TFT LCD. Covered under Manufacturer warranty There was simply no options available to me on the menu, with display port not working. ‎02-20-2015 Selected operating system: HP Recommended. HP DP-DP don't always work. Type. ‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase. months remaining We were unable to find drivers for your product. We apologize for this inconvenience and are addressing the issue. We will offer drivers and other solutions in this OS first. It simply doesn't recognize any signal coming from Mac. ". All seem to work well except with my second monitor (HP EliteDisplay E231) which is connected using the HP Ultraslim dock station through displayport. Finding your Serial Number Finding your Serial Number However don’t expect any BIOS update any time soon for this. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. Didn't find what you were looking for? Check that the connections themselve are nice and secure: In my case, the HDMI connection on the monitor was a bit sloppy (brand new monitor). Warranty removed from product: This product was designated to be returned to HP. This product was sold by a third party. The monitor is an ASUS VE278Q. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. Or ‘Return’ to go back to the original product and enter new entitlement information. Please return to the product information page and verify the numbers provided or try again later. Product has been exchanged: days remaining Driver detection is now available for the desktop download experience. The list of all available drivers for your product is shown above. First, install HP Support Solution Framework. Is there some setting on the Notebook that I need to activate DisplayPort? I have trouble connecting the computer Displayport out to my external monitor. if I use a HDMI cable the screens start to flicker" instead and this problem does not exist with the Display Port. Examples: "DeskJet 3630 paper jam", "EliteBook 840 G3 bios update", HP Support Solutions Framework - Windows Service, localhost Web server, and Software, Remove "HP Support Solutions Framework" through Add/Remove programs on PC, Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10, Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. When the ZBook is docked into my out of the docking it works. How does HP install software and gather data? If you are connecting directly to your notebook's DP, this behavior *should* be the same... First, let me start off with how i 'fixed' my issue (your milage may vary): My Connections:  I had my system & monitor powered OFF, and after removing my DVI connector from my docking station and monitor, i connected my DisplayPort dongle to my dockign station, and connected the dongle to the Monitor using an HDMI cable. Back to the 'Screen Resolution' UI, this time I made sure the desktop was NOT extended to  Monitor #2 (the external monitor). As a bus-powered solution, the HP Portable Monitor is a snap to set up and get going. Thanks again. if I use a HDMI cable the screens start to flicker" instead and this problem does not exist with the Display Port. Fix and resolve Windows 10 update issue on HP Computer or Printer. Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. DESCRIPTION. We have changed cabel today to a more professional one and the "backdrive" problem disappeared. It matches the product: Would you like to view the product details page for the new product? Try manually selecting your operating system. By using this site, you accept the. Your session on HP Customer Support has timed out. Description. Try using a different cable. Tried to enable the mointor: I Right-clicked on desktop to open the Control Panel/Display/'Screen resolution' UI, and performed a 'detect': nothing: it only showed the  'built-in monitor' for the notebook, and a generic monitor, but I didn't see my HP 2511 monitor. This product cannot be identified by Serial Number alone.   Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Product detection timed out. How does HP install software and gather data? After troubleshooting this for 2 months, HP has determined that the DisplayPort of these AIO’s have problems driving some ultra high res (2K) monitors in the DP-DP connection. Firmware fix is required to correct in BIOS. † The opinions expressed above are the personal opinions of the authors, not of HP. Same could be applied to a sink device. The Virtual Agent is currently unavailable. Service parts obtained after purchase may not be Low Halogen. 713027-001. day remaining Any warranty support needed would be completed by the reseller that sold the product. Release date : 31-Oct-2018. HP Eliteone 800 G2 with HD Graphics 530 on I5-6500, HP Proone 400 G2 with HD Graphics 530 on I3-6100, HP Elite Display E240q with Displayport input. Ask the community. Some features of the tool may not be available at this time. This is why regular DP cables should never have a wire between pin 20 of boths sides of the cable. Display. The detected OS is the operating system that we have detected you are using. DisplayPort not connecting ‎02-13-2015 02:52 PM. HP EliteDisplay E222 21.5-inch Monitor Choose a different product series Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - See details This page requires Javascript. I can now confirm that the display port cabel provides power back to the computer. No video is detected. List of available documents for the HP EliteDisplay E231i 23-in IPS LED Backlit Monitor Click here to view HP EliteDisplay E231i 23-in IPS LED Backlit Monitor document list . I'm still think this was a timing issue with me: The monitor and notebook both should be OFF; connect the cables; power up the notebook first but ensure the lid is CLOSED; THEN power up the monitor. Covered under Extended warranty,  Here are the drivers available for your system. The local tech store has a Display Port to HDMI adapter and cable, but neither of these will not work. You only need to do this once to guarantee a faster support experience at any time. Rechecked ALL connections again (and again!!! The problem with this arrangment is that one should never ever connect the DP_PWR of the source to the DP_PWR of the sink: it's impossible for both pins to have exactly the same voltage, so connecting them together would effectively result in a short circuit condition. Please wait while we gather your contact options. The graphics card is Nvidia. I also have an Elitebook 8460p  (AMD Radeon HD 6470M GPU), running Windows 7 (Enterprise), with an external HP 2511x LCD monitor, and *just* went through a simliar sceanrio as you did: I had problems getting a picture on my monitor when connected with an HDMI cable.

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